My terminal keeps restarting or rebooting in a loop

If your terminal restarts repeatedly - especially right after you enter your login credentials - this is usually caused by a software update issue.

This can happen when:

• A recent app or system update didn’t install correctly
• The terminal’s software has become corrupted
• An incompatible app version was pushed to the device

What to do

1. Try restarting the terminal by holding the power button until it shuts down completely, then turning it back on.
2. If it continues to reboot in a loop, do not keep trying - the issue requires support intervention.
3. Contact Stitch support with your terminal’s serial number.

In most cases, our team can resolve this remotely. If not, we’ll arrange a replacement device while the faulty unit is investigated.

Need more help?

If you are still having trouble, reach out to Stitch Express support and we will get you sorted.