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Stitch Express on Shopify

Lebo
Updated

Wondering how to use Stitch Express and Shopify, watch the video below and then read the article for more detailed steps.

Shopify is one of the leading e-commerce platforms enabling a business to sell online. They provide essential tools help a business start, scale and run an online store easily, no matter their size.

And now with Stitch Express, you can easily:

  • accept payments on Shopify in South Africa
  • refund customers directly from your Shopify order management system
  • withdraw your funds to your bank account instantly

Connecting Stitch Express + Shopify

Stitch Express and Shopify have made sure that activating Stitch Express on your store is very simple.

Before you get started:

  • Make sure you have an activated Stitch Express Account - check out this handy guide to get going if not
  • Open the Connections page on the Stitch Express dashboard
  • Click "Connect" under Shopify
  • Follow the steps and click "Install Stitch Express"

  • You will be redirected to your Shopify store
  • Click "Install" on Shopify
  • Then Click "Activate

Process refunds on Shopify

  • With Stitch Express you can process refunds directly on your Shopify orders page.
  • Scroll to the order you wish to refund and open it.
  • Click Refund at the top right-hand corner to open the Refund panel.
  • Stitch Express enables you to refund an order completely or partially.
  • Enter the amount you want to refund and confirm the refund.
  • Stitch Express will then process the refund to your customer.
  • The refund will appear as pending in your order timeline.

Important to note:

  • It takes 3-12 working days for your customer to receive the refund
    • Stitch will update your order status when the refund is completed
  • The refund amount is taken from your Available balance, therefore it is important to ensure your Available balance is sufficient to cover any refunds.

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