When you enable Stitch Express Subscriptions, a subscription policy is added to your store.
This policy forms the agreement between you and your customers when they purchase a subscription product.
What is the subscription policy?
The subscription policy outlines the terms that apply when a customer subscribes to a product on your store.
This typically includes:
- Billing frequency (e.g. weekly, monthly)
- Subscription renewal terms
- Cancellation and pause conditions
- Any applicable notice periods
Where does the policy appear?
The subscription policy is added to your Shopify store’s policy pages.
Customers will be able to view this policy:
- During checkout
- When purchasing a subscription product
- Via your store’s policy links (depending on your theme)
Why is this important?
Subscriptions involve recurring charges, so it’s important that customers clearly understand:
- How and when they will be billed
- How they can manage or cancel their subscription
Having a clear policy helps:
- Set expectations with customers
- Reduce disputes or confusion
- Ensure compliance with Shopify requirements
Can I customise the policy?
Yes!
We recommend reviewing the subscription policy to ensure it aligns with your business practices and any legal requirements in your region.
You can update your store policies directly within your Shopify settings.
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