When will I receive my money?

Your in-person (card machine) transactions settle on the same schedule as your online transactions through Stitch Express.

Here's how settlement works:

• Settlement runs every day.
• The daily cutoff is 20:00. Transactions before 20:00 are settled and reflect in your Available balance by 11:00 the next business day.
• Transactions after 20:00 fall into the next day's batch.
• Saturday sales settle on Sunday; Sunday sales settle on Tuesday; public holidays add a business day.
• All your Stitch Express transactions (card-present and online) settle together into your Stitch Express Available balance, which you can then withdraw to your bank.

Example

A payment taken at 14:00 on a Wednesday will be included in Wednesday's settlement batch. A payment taken at 21:00 on a Wednesday (after the 20:00 cutoff) will be included in Thursday's settlement batch.

You can view your settlement details on your dashboard at express.stitch.money.

Need more help?

If you are still having trouble, reach out to us and we will get you sorted.