I can’t connect to Wi-Fi

Your terminal needs an internet connection to process payments. Wi-Fi is the preferred connection method, but a SIM card can also be used as a fallback.

If your terminal isn’t connecting to Wi-Fi, here are the most common causes:

• The Wi-Fi password was entered incorrectly
• The router is too far from the terminal or the signal is weak
• The network is blocking the terminal’s connection to the payment server
• The terminal’s clock is out of sync, which can cause connection errors

Step by step

1. Open the Settings menu on your terminal.
2. Go to Wi-Fi and select your network.
3. Re-enter your Wi-Fi password carefully - it’s case-sensitive.
4. Make sure your router is switched on and within range.
5. If the terminal shows a network error after connecting, clear the app cache and restart the terminal.
6. If Wi-Fi isn’t available, you can use a SIM card for mobile data instead. SIM cards are available as an add-on from Stitch.

If you’ve followed these steps and the terminal still won’t connect, your network may be blocking HTTPS traffic. Contact Stitch support and we’ll help you troubleshoot.

Need more help?

If you are still having trouble, reach out to Stitch Express support and we will get you sorted.