What’s a supervisor PIN and where do I find it?

Your terminal uses two PINs for different purposes:

• Login PIN - used once when the terminal is first set up or reallocated. It authenticates the terminal with the Stitch payment system.
• Supervisor PIN - used as a security measure for sensitive actions on the terminal, such as processing refunds. This prevents unauthorised staff from performing high-risk transactions.

Where to find your PINs

Both PINs are available on your Stitch Express dashboard:

1. Log in to your dashboard at express.stitch.money.
2. Navigate to your terminal settings.
3. Your Login PIN and Supervisor PIN will be displayed.

Important: Only account Owners and Admins can view the PINs. Members do not have access. Keep your Supervisor PIN secure - only share it with trusted staff who are authorised to process refunds.

Need more help?

If you are still having trouble, reach out to Stitch Express support and we will get you sorted.