My Shopify POS isn’t detecting the terminal

When you use Shopify POS with Stitch Express, the terminal is connected through the Pay with Stitch tile in the Shopify POS app - it’s not a direct Bluetooth or hardware pairing.

If the terminal isn’t showing up, check the following:

• Both the POS device (tablet/phone) and the terminal are connected to the internet
• You’re selecting the correct store location in Shopify POS
• The terminal has been assigned to your merchant account and store location by Stitch
• The Stitch app is installed on your Shopify store

Step by step

1. Open the Shopify POS app on your device.
2. Tap the Pay with Stitch tile.
3. The app will fetch the list of terminals assigned to your current store location.
4. Select the terminal you want to use.
5. If no terminals appear, confirm with Stitch Express support that your terminal has been assigned to the correct store location.

Need more help?

If you are still having trouble, reach out to Stitch Express support and we will get you sorted.