What if Shopify POS is down?

If Shopify POS is experiencing downtime, you can still accept card payments. Your Stitch terminal works independently of Shopify - you just switch to the standalone flow.

During the outage

1. Use the terminal in standalone mode: enter the payment amount manually on the terminal.
2. Process the card payment as normal - it will go through Stitch and the customer will be charged.
3. Keep a note of the payment amount and what the customer purchased (or take a photo of the sale).

After Shopify comes back

1. Create a manual order in Shopify for each payment you took during the outage.
2. Find the payment ID on your Stitch dashboard at express.stitch.money.
3. Associate the Stitch payment ID with the manually created Shopify order for your records.

Important: Payments taken during a Shopify outage are fully processed and will settle as normal. The only thing you’ll miss is the automatic Shopify order creation - which you can do manually once Shopify is back online.

Need more help?

If you’re still having trouble, reach out to Stitch support and we’ll get you sorted.