Can I refund from Shopify instead of the terminal?

Yes - if you’re using the Shopify POS integration, you can process refunds directly from Shopify for both online and in-store purchases.

This is often easier because:

• You can search for the order by customer name, order number, or product
• The refund is linked directly to the Shopify order, so your records stay in sync
• You can refund even if the customer is not in-store (the refund goes back to their card online)

Refund with the customer in-store

1. Find the order in Shopify POS or the Shopify admin.
2. Tap “Refund” and select the items or enter the amount.
3. Choose the card refund option.
4. Ask the customer to tap or insert their card on the terminal to complete the refund.

Refund without the customer in-store

1. Find the order in the Shopify admin.
2. Tap “Refund” and enter the amount.
3. The refund will be processed back to the original card automatically - no card needs to be presented.

Refunds processed through Shopify will also reflect on your Stitch dashboard and settlement reports.

Need more help?

If you are still having trouble, reach out to Stitch Express support and we will get you sorted.